There are various reasons that businesses use transcription services to help with the running of their work. Not only can these services make the running of the business, in some cases, they can also help reduce the risk of a lawsuit occurring in the future.
This article will outline the ways in which businesses can benefit from the use of transcription services, and why you should consider the use of these resources if you are running a business of your own.
Table of Contents
What Is a Transcription Service?
Transcription services are audio typing services that deliver text documents from various types of audio files. These can come from videos, or even just speech. In most cases the speech is typed into text, however, in some cases it is handwritten. This is something that is used and relied on in many different industries, including the medical and legal industries.
When it comes to choosing a transcription service there are different options, you can either use a fully trained, human transcriptionist, or you can use machine software. Machine methods often give you a much quicker result, at a cheaper cost. However, these are not always as accurate as of the results you would get if you used a human.
This is because the software that these machines have is not as finely tuned as the human brain. Lower quality audio, conversations between more than one person, and accents are all aspects of the audio that might affect a machine’s ability to transcribe it accurately.
Why Should Businesses Use Transcription Services?
There are a number of reasons why businesses should be using transcription services. Some of the reasons are more for convenience and making certain parts of running a business slightly easier. However, there are serious aspects of running a business that should be recorded and transcribed in order to protect it.
Team meetings and group discussions are just one part of being in a business that would benefit from the use of these services. This is due to the fact written documents are easier to store and refer back to at a later date. As well as this it is a lot easier to make multiple copies of text documents due to the fact you can use a photocopier. Duplicating audio files is not as easy.
By using transcription services you can also assure that all the information acquired is highly accurate so that if it gets sent out to potential clients and customers it will be correct.
As a business, you might find that recording certain talks and discussions, and having them transcribed can lead to brilliant training material for any new, and future employees. This is often the case as it comes from a real scenario, which is personal to the business itself.
How Can Transcription Services Help Protect Your Business?
If you are running a business and ever need backup documentation to defend yourself against a potential lawsuit, using transcription services is the best way to do this.
An example where this would be recommended would be a disciplinary meeting. You should always make it known that if you are calling someone into an office, in a situation that could make them unhappy, that you are recording it. By knowing this they will know to behave in a certain manner. It also makes the meeting seem more serious, and important.
By recording these meetings provides proof of employees being treated fairly, and given the correct chances to improve and excel within their role. It also can show how they were no discrimination made against the employee if they try to bring the company down for being mistreated. And by having audio documentation of this means that it can be transcribed to help alongside it, in an event of a lawsuit.
If you do not have documentation of this it comes down to a game of ‘he says she says’ and there is no proof that you dealt with any situation in the correct, professional way.
To Summarise
When running a business you can never be too careful. It is always better to have more documents than less so that if you need to refer back to anything, serious or not, you have it available.
Anything you have recorded can be transcribed at any time by a transcription service. But paper and text copies of documents are able to be kept safer and are a lot easier to file. By keeping these documents as computer files without having them as transcribed documents you risk the files corrupting, or crashing and all of the information disappearing.
