If you are an Etsy seller like me having your account suspended can be a nightmare. Unfortunately, it is not an uncommon issue that Etsy sellers have to face.
Etsy suspends accounts of sellers for various reasons, including for selling prohibited items, or for violating Etsy’s terms and policies.
Don’t get stressed, there are an array of ways to resolve this issue and get your Etsy account back. according to my past experiences, I am going to provide all the details of Etsy account suspension and a step-by-step guide on how to open another Etsy shop.
I am going to cover up resolving the suspension, preparing to open a new shop, rebuilding your reputation, marketing your new shop, and maintaining compliance.
So, if you are presently dealing with Etsy account suspension, then keep reading my article to get an effective solution!
Table of Contents
Causes of Etsy Account Suspension:
When you start selling on Etsy, it is very important to learn what actions can get your Etsy account suspended. If you know all the terms and policies of Etsy from the very beginning then you can avoid it and keep your account in good standing.
There are various reasons why your Etsy account may be suspended, here I am proving a few of them:
1. Selling Prohibited Items:
Selling Etsy-prohibited items can be the first reason for getting a suspension from Etsy. These prohibited items include:
- hazardous materials and weapons
- Alcohol, tobacco, illegal drugs, medical drugs, and drug paraphernalia
- pornographic content
- Hate items that include any item that promotes violence against a specific group.
2. Reselling Handmade Goods:
If you are running your business on Etsy then you must keep in mind that items must be handmade or designed by yourself. You can resell items from wholesalers and it may lead to account suspension.
3. Having an Overdue Balance:
Another reason your Etsy account may get suspended is because of having an overdue balance. If you fail to pay your monthly statement balance by the deadline can result in an overdue balance. It may lead to suspension of your account.
4. Connecting to Suspended account:
Connecting to any suspended account is one of the most common reasons for getting an account suspension on Etsy. It may happen when you share Wifi or use a VPN to connect to a suspended account.
5. Infringing Trademarks:
Whether you are the owner of a big shop or you have a small shop on Etsy, account suspension can happen to anyone who fringes on trademarks. If any seller accesses any unauthorized trademark then it may lead to any opposed legal action against the seller.
Resolving the Suspension:
Immediately respond to the suspension main:
If your Etsy store has been suspended, the first thing you can do to resolve this issue is to reply to Etsy’s Integrity Department email. You need to look closely at the email and check whether they are demanding something from you.
If you can provide the requested information then you must send a mail where you need to mention all the relevant details. Once you send them the reply main, things can go in two different ways.
You can either get your account instantly reinstated, or you need to come across some more procedures to get your closed account back.
Make an Appeal:
If your replying main seems to be insufficient and your account is permanently suspended by Etsy, there are another step that you can apply:
The whole procedure is simple, you need to appeal. here are the necessary steps:
1. Head to the How to Appeal a Suspended Account on the Etsy Page.
2. At the bottom, click on the Contact Support button
3. Then sign in to your Etsy account
4. Click on My Account and then click Reopening a Suspended Account.
This is the part where you need to write the appeal. Here, you need to include the following details:
- Overview of your Etsy business history
- details about the factors that led to your account suspension
- What can you do to fix this issue with your account?
- are the items you are selling on this platform in compliance with Etsy’s policies?
Whenever you appeal, one Etsy member will take a close look at your account. the entire process may take several weeks to complete.
While some policy violations are mild, there is a chance that you may get your account back and run again. But in some cases, they close the account permanently.
Preparing to Open a New Shop:
If Etsy denies your appeal, don’t get tense because it is not the end of the world. There are still more options available for you. You can open a second Etsy shop.
The process of opening another Etsy shop is also straightforward. It includes:
1. Click on the Register button
2. Use a new email address to build your second Etsy store.
3. You need to fill out all the relevant details such as name, and password, then click sell on Etsy.
4. that’s it. your new Etsy shop has been opened and start selling again on this platform.
Last year, I faced this issue and I ran a clothing brand on Etsy. they permanently suspended my Etsy shop which I run for almost 3 years. then I went forward to open another Etsy shop and now I am trying hard to put my business on the right track.
Rebuilding Your Reputation:
if you have created a second account on Etsy for your business then you are a new person with a new business on the same platform.
So, you need to work hard to boost your brand reputation and increase your store’s visibility. Now you have to face fierce competition with over 4.3 million active merchants on the platform.
There are several ways to rebuild your brand reputation as well as market your brands toward your target audience, these include:
1. Store Optimization:
it would be best if you were sure that your site is visually appealing and easy to navigate. you need to optimize your store for various reasons. making your Etsy shop more search engine friendly can increase the chances that customers will find your products while they browse Etsy categories.
by optimizing your Etsy store, you can make it easier for potential buyers to find and purchase your items. this may increase in sales and make profits for you.
Through optimization, you can advertise your goods and reach a wider audience with less money. So, optimization is one of the more effective marketing tools than traditional marketing strategies.
2. Offer Unique Products:
with so many sellers on Etsy, you need to offer something unique that makes you stand out from the competition. Unique products build your brand’s recognition and attract new customers looking for something new and unique.
unique products tend to be more valuable in the eyes of customers, so the customers will be willing to pay more. By offering unique products, you can increase your profits. Also, you can make your brand a leader in this particular niche or category.
3. Competitive Product Pricing:
You must research your competitors and at what prices they are selling the products. selling your products competitively is very important to establish your brand reputation and attract new customers.
You must find other sellers on Etsy offering the same products, and go through the positive reviews, and good ratings.
You need to pay attention to product details, pricing, photos, and features. You can check your competitors’ prices and compare them with yours.
Also, you need to consider the quality of the material, the originality of the design, and of course the time and effort it took to make the piece. So, you must set competitive pricing for your listing products that must be reasonable and fair.
Also, if you want to attract a vast amount of new customers to your shop then you can lower the price a bit. if your items sell out quickly then consider raising the price.
4. Offer Discounts and Coupons:
You can launch special offers and discounts to attract new customers. offering coupons or discounts is a great way to attract customers to your new store. You can offer free shipping, a percentage discount, or a free deal. This will attract new customers to your Etsy shop.
creating coupon codes is another way to inspire customers to purchase. You can give these coupon codes to your regular customers as a reward for social media promotion or signing up for the newsletter.
Bundle offers will inspire your customers to purchase, You can set discounts when customers purchase two or more products.
Offering a loyalty program is another way to encourage your customers to purchase from your store.
FAQ:
Can Etsy detect VPNs?
Etsy can identify VPNs and different techniques for “hiding” a static IP. They likewise gather other tech/ID measurements. Try not to depend on tech stunts to not “connect” your accounts.
How long does it take to get a new Etsy shop running?
The time it takes to set up and start selling in your new Etsy shop varies but typically ranges from a few days to a couple of weeks.
Can I use the same products as my previous shop?
Yes, you can use the same products in your new shop as long as they adhere to Etsy’s policies and any issues with previous listings have been resolved.
What are some common mistakes to avoid in the new shop?
Common mistakes include poor customer service, violating Etsy’s policies, and not addressing customer issues promptly.
Should I inform my previous customers about my new shop?
It’s a good practice to inform your previous customers about your new shop. This can help rebuild trust and loyalty.
Can I Use The Same Email Address for My New Etsy Shop After Suspension?
Ans: If your Etsy account has been permanently suspended then it means that your access to Etsy has been revoked permanently.
It can be because of any violation of Etsy’s terms and conditions. However, to register for a new Etsy shop you can not use an already-used email address. You need to use another email address to create a new account.
How Long Does It Take To Resolve an Etsy Shop Suspension?
Ans: It may take a few days to resolve your Etsy shop suspension issue. the appeal procedure can take a few days to 2 weeks. After Etsy decides on your problem, they will mail you to inform you whether they will reinstate your account or your account remain suspended.
Are There Any Fees Associated With Opening A new Etsy Shop?
Ans: joining and opening a new Etsy account is free. However, there are three basic selling fees including a transaction fee, a listing fee, and a payment processing fee. It costs 17 Pounds to publish a listing in the marketplace.
Can I appeal A Suspension Decision made by Etsy?
Ans: If you want Etsy to review and consider your permanently suspended account for reinstatement, then you can launch an appeal. First, you need to thoroughly understand Etsy’s basic rules. As a seller, you need to be sure that you don’t have any listing that violates Etsy’s policy.
Is it possible to recover the Listings From my suspended Shop For my new one?
Ans: Once your shop is suspended on Etsy, you won’t be able to create new product listings or review new orders. Also, you can not recover the listings from your suspended shop for your new one. Etsy will remove your shop from the Etsy search.
Conclusion:
being a part of a platform such as Etsy is a great experience unless something happens south. Various Etsy sellers have experienced Etsy account suspension.
That is the moment when a seller starts thinking about what she/he can do to prevent it from happening.
That is why, I have prepared this blog, I have taken a closer look at your considerable actions on how to open another Etsy shop after suspension. You just follow this guide and reopen your Etsy shop. Good Luck!
